In the aftermath of Christmas it is especially important to know what you are entitled to if things go wrong with festive purchases. Many people are completely unaware of what their consumer rights actually are. There are 5 main myths that continue to do the rounds which people are contsantly surprised to hear are untrue. Here we have a go at exploding them:
Myth 1 – No refunds are allowed on sale items
Completely untrue unless the retailer points out a fault with the product or you should have reasonably seen the fault on on a normal inspection of the goods. Otherwise, if a product is faulty or misdescribed then your full consumer rights of rejection (if within 30 days of purchase) or repair or replacement apply IRRESPECTIVE of the price reduction.
Myth 2 – If I change my mind I am automatically entitled to a refund
If you buy a product in a shop you have NO legal right to get your money back unless the product is faulty or misdescribed. Many retailers offer voluntary return schemes but they do not HAVE to. On the other hand, when you shop online / over the telephone or where a contract is concluded away from business premises e.g at your house, then you have a legal right to change your mind and get a refund within 14 days of receiving a product.
Myth 3 – Mis-priced goods must be sold at that price
If you happen to spot something that is incorrectly priced you don’t necessarily have the right to buy it for that amount – as the price listed is legally defined as an ‘invitation to treat’ rather than a legally binding contract.
If you get to the till the retailer is within their rights to refuse to sell it to you for that price. This is also the case if you order an item online and the mistake is noticed before you have been contacted by the retailer to confirm the sale.
However, if your sale has already been accepted, you can normally insist that the retailer sells you the goods for the price at which they were advertised as you have at that point entered a contract of sale.
Myth 4 – I can’t do anything without a receipt
There is nothing in law that says a shop must give you a receipt. Shops should accept other proofs of purchase such as a bank statement or credit card bill. However, if you pay by cash it could prove rather tricky to show that you bought the goods from that shop.
Myth 5 – It’s not our fault – talk to the manufacturer
Your contract is with the person who sold you the goods and NOT the manufacturer – although there’s nothing to stop you using any manufacturer’s guarantee if you prefer.
If you have any questions on your consumer rights you can contact Citisens Advice on 03454 04 05 06.
(Article content derived from http://www.which.co.uk)