(Article from http://www.tradingstandards.uk/extra/news-item.cfm/newsid/1857)
Any seasoned traveller knows that they need to be able to stay cool and express their consumer rights even when they’re on holiday. So to help the tens of thousands of UK consumers who take winter city breaks in Europe every year, consumer advice organisation UK ECC is urging holidaymakers to make sure they use something called the Travel App.
You may think that you’ve got the perfect holiday lined up; your perfect holiday companion, your perfect destination, your perfect price, but would you know what to do it your holiday went wrong?
Developed by European Consumer Centre Network (of which the UK ECC is part), the Travel App instantly gives travellers a helping hand if they find themselves in a sticky ‘consumer rights’ situation. It provides all the necessary legal information in their own language and comes up with the best possible arguments to handle their specific situation.
Andy Allen, UK ECC Director, said: “There are lots of difficult situations any traveller may encounter during a journey abroad: picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards – we’ve seen it all happen, haven’t we?
“People need to be able to express their rights in any European language when they’re on holiday. The new free mobile ECC-Net: Travel App is there to instantly gives travellers a helping hand and take some of the stress out of the situation.”
The ECC-Net: Travel App helps consumers know and express their consumer rights in 25 European languages*.
Andy added: “This app has been developed as an ideal travel companion inside the EU as well as Iceland and Norway. It is a pocket version of an all-in-one legal counsellor and personal interpreter. It is designed to support travellers in almost any awkward situation which might arise when they’re on holidays in Europe.
“Not only will UK consumers be able to discover their consumer rights in specific situations, they will also be able to express them easily and confidently. It’s easy to download, easy to use, it works offline and it’s free. All UK consumers need to do is to remember to download it now before going on holiday.”
How does the app work?
After selecting the country and the type of situation (travel, car rental, hotel…), the app will not only specify a traveller’s consumer rights but it will also help the consumer to be able to present those rights in the chosen language.
Good to know: the new “Help” section offers relevant phone numbers and contacts details of every local European Consumer Centre as well as local embassies for any emergencies.
The ECC-Net: Travel app is available for mobile devices with iOS, Android and Microsoft Windows operating systems and it can be downloaded in the Apple app store (for iOS), in the Google Playstore (for Android) and in the Windows Apps+GamesStore (for Windows Phone). The application works offline to avoid roaming fees. The App is also downloadable through this QR-Code
There is a European Consumer Centre in every EU member state as well as in Norway and Iceland offering free consumer help and advice. The ECC-Net Travel application is an initiative of the whole network.
*Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Latvian, Lithuanian, Maltese, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovene, Spanish, Swedish.
UK consumers can use the advice and support of the UK European Consumer Centre if they have a dispute with a trader based in an EU country outside the UK – 01268 886690 between 10am and 3pm or http://www.ukecc.net/
The UK ECC’s aim is to help as many UK consumers as possible who encounter problems with a trader based in Europe, to achieve a resolution: a replacement, repair, refund or cancellation of their contract.
DATE: Monday 4 January 2016